Microsoft Internet Strategy & Tools for the Enterprise

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Graphics Interchange Format | 1996-02-15 | 23KB | 600x106 | 8-bit (256 colors)

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OCR: Site 1 2 3 4 5 6 7 8 9 Average # PC Supported 5.200 1.350 10,450 15.100 15,450 30,000 4,530 3.525 810 9.602 Monthly call count 7,100 3.000 30,000 2.000 2,000 15.000 5,500 3,000 1.000 7.522 Helpdesk staff 10 13 60 6 4 60 8 10 10 20 call/staff/mon 710 % PC and Network calls 231 500 333 500 250 68 300 100 401 20% 80% 55% 100% 85% 100 35% 35% 58% Monthly #PC and Network calls 13% 1,420 2.400 16,500 2.000 1,700 15,000 1.925 1.050 130 4.681 Percent calls fixed in 1hr 60% 65% 20% 20% 10% 84% 80% 30% 85% 50% Percent calls fixed in 4hr 60% 75% 70% 90% 609% 94% 95% 70% 95% 79%